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Cancellation Policy for Hosts

March 3, 2022 by moe.travel
Cancellation policies for your listing
Sometimes, things come up and guests have to cancel. To keep things running smoothly, you can choose a cancellation policy for each of your listings.
How to change your cancellation policy
Want to offer guests more flexibility? Or maybe you’d like a little more protection against cancellations? Either way, it’s easy to change your cancellation policy once you decide on one that works for you.
To change your cancellation policy:
  1. Go to My Listings and select the listing you want to change
  2. Click Booking settings
  3. Under Policies, go to the Cancellation policy and click Edit
  4. Select a policy, then click Save
Changes to your cancellation policy are only applied to future reservations and don’t affect any pending or confirmed reservations.
Cancellation policies:

Flexible

  • Guests can cancel until 24 hours before check-in for a full refund, and you won’t be paid
  • If they cancel after that, you’ll be paid for each night they stay, plus 1 additional night

Moderate

  • Guests can cancel until 5 days before check-in for a full refund, and you won’t be paid
  • If they cancel after that, you’ll be paid for each night they stay, plus 1 additional night, plus 50% for all unspent nights

Firm

  • To receive a full refund, guests must cancel at least 30 days before check-in
  • If they cancel between 7 and 30 days before check-in, you’ll be paid 50% for all nights
  • If they cancel less than 7 days before check-in, you’ll be paid 100% for all nights
  • Guests can also receive a full refund if they cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in

Strict

  • To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in
  • If they cancel between 7 and 14 days before check-in, you’ll be paid 50% for all nights
  • If they cancel after that, you’ll be paid 100% for all nights

Long term

This policy applies to all stays of 28 days or longer and overrides your standard cancellation policy for those stays.
  • To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 28 days before check-in
  • If a guest cancels after that, you’ll be paid 100% for all nights spent, plus 30 additional nights
  • If fewer than 30 days remain on the reservation when the guest cancels, you’ll be paid 100% for all of those remaining nights

Super Strict 30 days

This policy is invitation-only and available only to certain Hosts under special circumstances.
  • Guests must cancel at least 30 days before check-in to receive a 50% refund for all nights
  • If they cancel after that, you’ll be paid 100% for all nights

Super Strict 60 days

This policy is invitation-only for certain Hosts under special circumstances.
  • Guests must cancel at least 60 days before check-in to receive a 50% refund for all nights
  • If they cancel after that, you’ll be paid 100% for all nights
Updated: March 3, 2022.