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Terms of Service

Terms of Service

As a consumer, you can access the European Commission’s online dispute resolution platform here: Please note that Moe is not committed nor obliged to use an alternative dispute resolution entity to resolve disputes with consumers.

Section 24 of these Terms contains an arbitration agreement and class action waiver that applies to all claims brought against Moe in the United States. Please read them carefully.

Thank you for using Moe!

These Terms of Service for European Users (“Terms”) are a binding legal agreement between you and Moe that govern your use of the websites, applications, and other offerings from Moe (collectively, the “Moe Platform”). When used in these Terms, “Moe,” “we,” “us,” or “our” refers to the Moe entity set out on Schedule 1 with whom you are contracting.

The Moe Platform offers an online venue that enables users (“Members”) to publish, offer, search for, and book services. Members who publish and offer services are “Hosts” and Members who search for, book, or use services are “Guests.” Hosts offer accommodations (“Accommodations”), activities, excursions, and events (“Experiences”), and a variety of travel and other services (collectively, “Host Services,” and each Host Service offering, a “Listing”).

You must register an account to access and use many features of the Moe Platform, and must keep your account information accurate. As the provider of the Moe Platform, Moe does not own, control, offer or manage any Listings or Host Services. Moe is not a party to the contracts concluded directly between Hosts and Guests, nor is Moe a real estate broker, insurer or an organiser or retailer of travel packages under Directive (EU) 2015/2302. Moe is not acting as an agent in any capacity for any Member, except as specified in the Payments Terms of Service (“Payment Terms”). To learn more about Moe’s role see Section 16.

We maintain other terms and policies that supplement these Terms like our Privacy Policy, which describes our collection and use of personal data, and our Payments Terms, which govern any payment services provided to Members by the Moe payment entities (“Moe Payments”).

If you Host, you are responsible for understanding and complying with all laws, rules, regulations and contracts with third parties that apply to your Host Services.

Table of Contents

Guest Terms

1. Our Mission
2. Searching and Booking on Moe
3. Cancellations, Travel Issues, Refunds and Booking Modifications
4. Your Responsibilities

Host Terms

5. Hosting on Moe
6. Managing Your Listing
7. Cancellations, Travel Issues, and Booking Modifications
8. Taxes

General Terms

9. Reviews
10. Content
11. Fees
12. Moe Platform Rules
13. Termination, Suspension and other Measures
14. Modification of these Terms
15. Resolving Complaints and Damage Claims
16. Moe’s Role
17. Member Accounts
18. Disclaimer
19. Liability
20. Indemnification
21. Contracting Entities
22. Applicable law and Jurisdiction
23. Miscellaneous
24. United States Dispute Resolution and Arbitration Agreement

Additional Terms Specific to Business Hosts

25. Business Users
26. Termination, Suspension and other Measures
27. Complaints Handling and Mediation
28. Access to Data
29. Additional Distribution Channels

Schedule 1 – Contracting Entities


How can you contact us

If you have any questions about using Moe Platform, you have any concerns about how we have been managing your personal information, please contact us via email at [email protected]


This document is a work in progress. Last Updated: January 30, 2022.